Troubleshooting a Wired RPlate

For proper operation, wired plates require a continuous power supply of 12 V, even when the vehicle is turned off. To prevent the car battery from draining, the plates are equipped with a built-in feature that automatically switches them to low power mode when the car's voltage drops below 10.5 V. It is important to keep in mind that the RPlates Internal will not update if the voltage falls below 5.5V.


Not communicating or locating

-          Reboot by pressing and holding button on lower right face for 8-10 seconds until screen LEDs flicker. Reboot msg will appear on screen.

-          Check 12 volts constant battery power and ground are being supplied to plate.

-          Check fuse.

-          Check with Reviver support that Rplate modem is active.

Not rebooting

-          Check power to plate.

-          Replace internal battery.

Displaying Rplate logo only

-          Check customer has updated vehicle information.

-          Check with Reviver support on modem status.

Low voltage message

-          Check 12 volts constant battery power and ground are being supplied to plate.

-          Check vehicle battery voltage.

LTE connection failed message

-          Move vehicle to area with better cellular service.

-          Check with Reviver support that Rplate modem is active.

Configuring message

-          Plate downloading a new image or firmware update.

Detached message

-          Check plate is mounted flush to bracket.

-          Plate owner to reauthorize plate in app.

-          Remove plate from mount temporarily to reset sensor.


The following is a list of error codes that may appear after a reboot to help identify any issues.





No Error


LTE Modem Not Responding After Update


LTE Modem Not Responding After Reboot


Plate Not Activated


LTE Modem Initialization Failed


LTE Carrier Configuration Failed


LTE Network Registration Failed


Device Certificate Validation Failed


SSL Context Creation Failed


Memory Allocation Failed


Config Download Failed


Config Signature Verification Failed


Config Parse and Save Failed


Extflash Reading Failed


Image Download Failed


Image Signature Verification Failed


No Plate Number


Image Saving Failed


No Firmware


Firmware Download Failed


Server Certificate Validation Failed


LTE Connection Failure


Reboot - 8 second press

  • This resolves most issues with a plate wired correctly to 12 V constant power.
  • To perform a reboot, press the button on the bottom right-hand side of the plate for 8 seconds.
  • A successful reboot will display a series of codes at the bottom, indicating connection to the LTE network.
  • If the plate does not respond or only flashes when pressed, it's likely due to a lack of power or a dead internal battery.

Plate Detached?

To resolve the issue of the plate detached message, you can follow these steps:

1. First, log into the website using your email credentials.

2. Once you are logged in, use the search bar to locate the RPlate by entering the VIN, plate number, or name.

3. After finding the RPlate, click on the authorize button.

4. Now, go to the physical location of the plate.

5. Perform a reboot by pressing the button located on the bottom right-hand side of the plate for a duration of 8 seconds.

In addition, you can also try resetting the hall sensor by pulling it off and then resetting it on the bracket. Afterward, perform a reboot.

By following these steps, you will successfully remove the plate detached message and ensure that the plate functions properly.

Challenges Installing?

If you encounter issues or have questions about installation, contact Reviver support at 650-479-9896 or email