For proper operation, wired plates require a continuous power supply of 12 V, even when the vehicle is turned off. To prevent the car battery from draining, the plates are equipped with a built-in feature that automatically switches them to low power mode when the car's voltage drops below 10.5 V. It is important to keep in mind that the RPlates Internal will not update if the voltage falls below 5.5V.
|
Not communicating or locating |
- Reboot by pressing and holding button on lower right face for 8-10 seconds until screen LEDs flicker. Reboot msg will appear on screen. - Check 12 volts constant battery power and ground are being supplied to plate. - Check fuse. - Check with Reviver support that Rplate modem is active. |
|
Not rebooting |
- Check power to plate. - Replace internal battery. |
|
Displaying Rplate logo only |
- Check customer has updated vehicle information. - Check with Reviver support on modem status. |
|
Low voltage message |
- Check 12 volts constant battery power and ground are being supplied to plate. - Check vehicle battery voltage. |
|
LTE connection failed message |
- Move vehicle to area with better cellular service. - Check with Reviver support that Rplate modem is active. |
|
Configuring message |
- Plate downloading a new image or firmware update. |
|
Detached message |
- Check plate is mounted flush to bracket. - Plate owner to reauthorize plate in app. - Remove plate from mount temporarily to reset sensor. |
The following is a list of error codes that may appear after a reboot to help identify any issues.
|
Code |
Error |
|
000 |
No Error |
|
001 |
LTE Modem Not Responding After Update |
|
002 |
LTE Modem Not Responding After Reboot |
|
011 |
Plate Not Activated |
|
200 |
LTE Modem Initialization Failed |
|
201 |
LTE Carrier Configuration Failed |
|
202 |
LTE Network Registration Failed |
|
203 |
Device Certificate Validation Failed |
|
204 |
SSL Context Creation Failed |
|
205 |
Memory Allocation Failed |
|
206 |
Config Download Failed |
|
207 |
Config Signature Verification Failed |
|
208 |
Config Parse and Save Failed |
|
209 |
Extflash Reading Failed |
|
210 |
Image Download Failed |
|
211 |
Image Signature Verification Failed |
|
212 |
No Plate Number |
|
213 |
Image Saving Failed |
|
214 |
No Firmware |
|
215 |
Firmware Download Failed |
|
216 |
Server Certificate Validation Failed |
|
217 |
LTE Connection Failure |
Reboot - 8 second press
- This resolves most issues with a plate wired correctly to 12 V constant power.
- To perform a reboot, press the button on the bottom right-hand side of the plate for 8 seconds.
- A successful reboot will display a series of codes at the bottom, indicating connection to the LTE network.
- If the plate does not respond or only flashes when pressed, it's likely due to a lack of power or a dead internal battery.
Plate Detached?
To resolve the issue of the plate detached message, you can follow these steps:
1. First, log into the website https://rconnect.rplate.com/fmc-dashboard using your email credentials.
2. Once you are logged in, use the search bar to locate the RPlate by entering the VIN, plate number, or name.
3. After finding the RPlate, click on the authorize button.
4. Now, go to the physical location of the plate.
5. Perform a reboot by pressing the button located on the bottom right-hand side of the plate for a duration of 8 seconds.
In addition, you can also try resetting the hall sensor by pulling it off and then resetting it on the bracket. Afterward, perform a reboot.
By following these steps, you will successfully remove the plate detached message and ensure that the plate functions properly.
Challenges Installing?
- Please see our Install Guide
If you encounter issues or have questions about installation, contact Reviver support at 650-479-9896 or email installationsupport@reviver.com.