What to do if my Battery RPLATE shows "DETACHED PLATE" message?

Your Battery RPLATE has a sensor in it that lets it know when it isn't touching it's mounting bracket and it will display "DETACHED PLATE" if the RPLATE is removed from your vehicle, preventing theft and unauthorized use. Only you, the owner, can reactivate the plate from the Reviver app.

Once you put bracket and plate back together, you will be asked to confirm that the plate had been removed, then authorize and update your plate in the Reviver app. Once you have done so, the "DETACHED PLATE" message should clear from the RPLATE.

Click here for the complete Battery RPLATE DIY installation guide.

Here's a short video that takes you through the process.

If after having installed the RPLATE the "DETACHED PLATE" message is present and you have not uninstalled the RPLATE from your vehicle, it could mean that the sensor isn't making solid enough contact with the mounting bracket.

In this case, you will want to remove the RPLATE and first check that the metal bracket isn't bent, then you can reinstall the RPLATE and ensure the mounting screws are tightened all the way. Once installed securely, you can then Authorize through the Reviver app and the "DETACHED PLATE" message should clear.

If you find that any of the provided mounting kit parts are damaged, you can reach out to our Support Team here and we are happy to send you a replacement parts bundle free of charge. You would just need to cover the cost of shipping and applicable fees.