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Why does the RPLATE not show up in the customer's App?

  • Verify that the RPLATE was sold via the Dashboard (View RPLATE List -> Sold -> Search the SN/VIN/Customer Name) 
  • Verify that the customer is logging in with the correct email as used in the sale of the RPLATE. Click on the 3 dots from the Sale Record and check the customer information. 
  • Does the Plate still need to be claimed? 
    • When Clicking on the 3 dots, ‘Resend Email’ will appear as an option in this case. 
    • The email is only valid for 7 days, you may need to resend it if the original email expired. 
    • Is the email incorrect? You can edit, save and resend with the correct email. 
  • Did the customer create an account outside of the claim email? Please call REVIVER Dealership Support for more assistance: 866-445-8852