How do I return an RPLATE?

If an RPLATE needs to be returned, please follow these steps: 

• Click on ‘Return RPLATE’ on the main dashboard. 

• Using the search bar, find the SN of the plate that needs to be returned (can use VIN or Customer info to search). 

• On the confirmation page, the correct Return option will need to be selected: 

• • Was the RPLATE sold accidentally as Retail? 

• • • Return RPLATE only – Transferred RPLATE by mistake 

• • Is the customer returning just the RPLATE? (no longer interested) 

• • • Return RPLATE only – Customer changed mind 

• • Is the customer trading in both the RPLATE and Vehicle? 

• • • Return Vehicle with RPLATE 

• • Are we swapping out an RPLATE (not working) for a new one? 

• • • Return RPLATE only – Replacing RPLATE with another 

• • Was the wrong RPLATE sold (with the correct vehicle)? 

• • • Return Vehicle with RPLATE 

• • • Make sure to uninstall the RPLATE and from the Vehicle before selling again